Refund Policy

1. Introduction

Intrily ("we," "our," or "us") provides a privacy-first web analytics platform. This Refund Policy explains your options when you are not satisfied with your subscription or believe you have been charged in error. We are committed to fair, transparent handling of refund requests.

2. 30-day money-back guarantee

If you are a new customer and are not satisfied with Intrily within 30 days of your first paid subscription, you may request a full refund. This applies to your initial purchase only. To qualify:

• You must request the refund within 30 days of your first payment
• This guarantee applies to your first subscription cycle only (monthly or annual)

We reserve the right to decline refunds where we detect abuse (e.g., repeated signups and refunds).

3. Eligibility for refunds beyond the guarantee

Outside the 30-day guarantee window, we may consider refunds in limited circumstances, including:

• Technical issues: Persistent bugs, crashes, or integration failures that prevent you from using core features
• Billing errors: Duplicate charges, incorrect amounts, or charges for plans or features you did not agree to
• Service failures: Significant downtime or promised features that are unavailable or non-functional
• Other valid grounds: Situations where refund is required by law or where we determine it is fair and appropriate

Refund decisions in these cases are made at our discretion. We are generally flexible with pro-rated refunds for annual plans where you have not received the expected value (e.g., early cancellation within a short period).

4. Subscription billing and cancellation

Intrily subscriptions renew automatically (monthly or annually) until you cancel. Cancelling stops future charges; it does not refund payments already made. You can cancel at any time from your account settings or by contacting support. Downgrading to a free plan stops billing at the end of your current billing period; no refund is given for the unused portion of a higher plan.

5. How to request a refund

To request a refund, contact us at support@intrily.com. Please include:

• Your account email
• Date of purchase and transaction or invoice reference if available
• Reason for the refund request

We aim to acknowledge all refund requests within 24 business hours and to resolve valid claims promptly. Approved refunds are processed to the original payment method you used at purchase. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.

6. What is not refundable

The following are generally not refundable:

• Payments for periods already used beyond the 30-day guarantee
• Refund requests made more than 30 days after your first payment (except for billing errors or as otherwise described in this policy)
• Charges for upgrades or add-ons that have been used
• Refunds requested for abuse or fraudulent activity

7. Your legal rights

Nothing in this Refund Policy affects your statutory rights. If you are a consumer in the EU, UK, or certain other jurisdictions, you may have additional rights (e.g., 14-day withdrawal period for distance contracts) that apply regardless of this policy. Where local law provides greater protection, those rights prevail.

8. Changes

We may update this Refund Policy from time to time. We will post the updated version on this page and, where appropriate, notify you by email or in-app notice. Continued use of paid services after changes constitutes acceptance of the updated policy.

9. Contact

For refund requests or questions about this policy: support@intrily.com.